Privacy Policy
Company Information
Company Name: Lancy Ltd
Company Number: 15278415
Registered Office: 124 City Launch Lab, Franklin Building, Goswell Road, London, EC1V 7DP
Contact Email: support@thelancy.com
Data Protection Role: Data Controller
1. Introduction
2. What We Collect
We collect the following personal data when you use the platform (lan.cy):
| Data Collected | From | Purpose |
|---|---|---|
| Name | Signup/login | Identity & communication |
| Email address | Signup/login | Identity, notifications, and order processing |
| Stripe account details | Seller onboarding | Payment facilitation |
| Order/payment history | Buyers via Stripe | Purchase history & seller dashboard |
| Buyer's name/email | Given to seller post-purchase | Order fulfillment |
| Visitor counts (anonymised) | Clicks on seller pages | Seller analytics (conversion rate) |
| Cookies | Auth/session | Login persistence |
We do not collect sensitive categories (e.g., race, religion, health data), and we do not knowingly collect data from users under 13.
3. Lawful Basis for Processing
We rely on the following lawful bases under Article 6 of UK GDPR:
- Contractual necessity – for login, dashboard access, and product fulfillment
- Consent – for marketing subscriptions (if implemented)
- Legitimate interest – to improve services and provide seller analytics
- Legal obligation – for fraud prevention, Stripe compliance, or law enforcement requests
4. How We Use Your Data
We use your data to:
- Register and manage your account
- Process payments via Stripe
- Facilitate access to purchased products
- Share buyer info with sellers for fulfillment
- Monitor and moderate seller content
- Improve our platform and seller analytics
5. Sharing of Data
We only share data with:
| Recipient | Purpose |
|---|---|
| Stripe | Payment processing, KYC (for sellers) |
| Sellers | Fulfilling orders (buyer name, email, payment info) |
| Law enforcement | When required for illegal or abusive activity |
| Hosting providers | Platform infrastructure (UK-based servers) |
We do not sell or rent your data.
6. Data Storage & Security
- All data is stored on UK-based servers
- Access is limited to authorised team members
- Data is encrypted at rest and in transit
- We maintain audit logs for moderation/reporting
7. Cookies
We use essential cookies for:
- Session authentication (login persistence)
- Securing user actions
- We do not use third-party trackers, ads, or behavioural profiling tools.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (where applicable)
- Lodge a complaint with the ICO (https://ico.org.uk)
To exercise these rights, contact: support@thelancy.com
9. Data Retention
- Account data: retained for as long as your account is active
- Purchase data: retained for up to 6 years (legal requirement for commercial records)
- Reports/moderation logs: retained for internal and legal purposes
- You may request account deletion at any time.
10. Children's Data
We do not knowingly collect or store data from children under 13 years of age. If we become aware of such data, we will delete it promptly.
11. Changes to This Policy
We may update this policy to reflect changes in law or platform functionality. We will notify you of material changes by email or in-app notice.
12. Contact
For privacy-related inquiries:
📍 Lancy Ltd, 124 City Launch Lab, Franklin Building, Goswell Road, London EC1V 7DP